Portland Street Medicine uses a virtual phone system called Talkroute to communicate with our patients and community members.

Patients and community members can reach out to our intake and referral line via text message or voicemail at (503) 501-1231.

Patients, community members and all others communicating with Portland Street Medicine via our phone line listed above have the right to opt-in or opt-out of any text messages, phone calls, or any other forms of communication with Portland Street Medicine.

Upon initial contact, users will be provided with a ‘opt-in’ message that will prompt a ‘YES’ reply to consent to receive further communications from Portland Street Medicine. Users will also be provided on initial contact with an opt-out message that will discontinue any further communication from Portland Street Medicine via replying by text message with the word ‘STOP’. Users may text ‘STOP’ at any point to discontinue further communication from Portland Street Medicine.

Sharing of Personal Information:
 
We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties. 
 
Opting Out of Text Messages:
You have the right to opt out of receiving text messages from Portland Street Medicine at any time. To opt-out, you can reply "STOP" to any text message you receive from us.
 
Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

Further details on Portland Street Medicine’s use of Talkroute and the information we do and do not collect is available via our Privacy Policy, linked on the menu to the left.